Refund policy
Refund Policy
Refund Policy
Last Updated: July 2026
At Warmies Kids, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, in its original condition, and in its original packaging.
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Proof of purchase or your order number is required.
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Certain items, such as personalized or final sale products, may not be eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to provide a replacement or a full refund.
Return Shipping
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If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
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If you are returning an item for any other reason, the customer is responsible for the return shipping costs unless otherwise required by law.
Non-Returnable Items
The following items cannot be returned:
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Personalized or customized products.
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Gift cards.
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Products marked as non-returnable or final sale.
Contact Us
If you have any questions about our Refund Policy or wish to request a return, please contact us:
Warmies Kids
Address: Komenského 293/4, 400 01 Ústí nad Labem, Czech Republic
Website: https://warnerkids.store
Email: support@warnerkids.store